Voice-call problems
Problem
Cause
Solution
Voice calls are not being received by
the telephone or answering machine
that is connected to the line.
The fax cord might not be correctly
connected.
See the Getting Started Guide to check
the installation. The all-in-one must be
the first device connected to the
telephone line.
The answer mode or rings-to-answer
settings might not be correctly set.
See
Setting the answer mode
or
Changing the rings-to-answer setting
to
determine which settings you need.
The rings-to-answer must be set higher
than the answering machine setting.
The answering machine or telephone
might not be functioning.
Connect the telephone or answering
machine directly to the telephone line
and determine if it works by itself.