Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes.
NOTE
You must use the fax cord that came with the all-in-one in order to ensure that the all-
in-one functions correctly.
Problem
Cause
Solution
The all-in-one cannot receive faxes
from an extension telephone.
The extension-telephone setting might
be disabled.
See
Making an extension telephone
available to receive faxes
for
instructions about changing this setting.
The fax cord might not be securely
connected.
Verify that the fax cord is securely
connected between the telephone jack
and the all-in-one (or another device
that is connected to the all-in-one).
Press 1-2-3 in sequence (tone-dial
mode only), wait for three seconds,
and then hang up.
The all-in-one dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.
Verify that the all-in-one dialing mode
is set to Tone. See
Selecting tone-
dialing or pulse-dialing mode
. Verify
that the extension phone is set up for
tone dialing as well.
Incoming fax calls are not being
answered by the all-in-one.
The answer mode might be set to
Manual.
If the answer mode is set to Manual,
the all-in-one does not answer calls.
You have to start the fax-receiving
process manually. See
Setting the
answer mode
for more information.
The rings-to-answer setting might not
be set correctly.
Check the rings-to-answer setting for
your configuration. See
Changing the
rings-to-answer setting
to determine
which setting you need.
The answer-ring pattern feature might
be turned on, but you do not have the
service, or you do have the service and
the feature is not set correctly.
Check the answer-ring pattern feature
to verify that it is set properly. See
Changing ring patterns (distinctive ring)
.
The fax cord might not be correctly
connected, or the fax cord is not
working.
See the Getting Started Guide to check
the installation. Verify that you are
using the fax cord that came with the
all-in-one.
The all-in-one might not be able to
detect incoming fax tones because the
answering machine is playing a voice
message.
Re-record your answering machine
message, leaving at least two seconds
of silence at the beginning of the
message.
Too many devices might be connected
to the telephone line.
You should not have more than three
devices attached to the line. Try
removing the last device that was
connected and determine whether the
all-in-one works. If not, continue
removing devices one at a time and
retry after removing each one.
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Fax problems
341
Problem
Cause
Solution
The telephone line might not be working. Do one of the following:
●
Increase the volume on the all-in-
one, and then press
Start Fax
on
the control panel. If you hear a
dial tone, the telephone line is
working.
●
Disconnect the all-in-one from the
telephone jack, and then connect
a telephone. Try to make a
telephone call to verify that the
telephone line is working.
Incoming fax calls are not being
answered by the all-in-one.
A voice-messaging service might be
interfering with the all-in-one as it
attempts to answer calls.
Do one of the following:
●
Disable the messaging service.
●
Get a telephone line that is
dedicated to fax calls.
●
Set the all-in-one answer mode to
Manual. In manual mode, you
must start the fax-receive process
yourself. See
Setting the answer
mode
for more information.
●
Leave the all-in-one set to
automatic mode and lower the
rings-to-answer setting for the all-
in-one to a number less than the
rings-to-answer setting for the
voice mail (see
Changing the
rings-to-answer setting
). The all-in-
one will answer all incoming calls.
The all-in-one might be out of paper
and the memory is full.
Refill the media input tray. Press
.
The all-in-one prints all of the faxes it
has saved in memory and then
resumes answering fax calls.
Faxes are not printing.
The media input tray is empty.
Load media. Any faxes that are
received while the input tray is empty
are stored in memory and will print
after the tray has been refilled.
The receive-to-PC option might be
selected, and faxes are being received
by the computer.
Check to determine whether the
computer is receiving faxes. See
Sending and receiving faxes by using a
computer
.
Faxes are printing on two pages
instead of one.
The autoreduction setting might not be
set correctly.
Turn on the autoreduction setting. See
Changing autoreduction settings for
incoming faxes
.
The incoming faxes might have been
sent on larger media.
Adjust the autoreduction setting to
allow larger pages to be printed on one
page. See
Changing autoreduction
settings for incoming faxes
.
Received faxes are too light or are
printing only on half of the page.
The all-in-one ran out of toner while
printing a fax.
The all-in-one stores the most recently
printed faxes. (The amount of memory
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Chapter 13 Troubleshooting
ENWW
Problem
Cause
Solution
that is available determines the actual
number of faxes stored for reprinting.)
As soon as possible, replace the print
cartridge, and then reprint the fax. See
Reprinting a fax
.
The fax that was sent was too light.
Contact the sender and have the
sender resend the fax after altering the
settings.