HP LaserJet 3052 All in One Printer - HP Customer Care

background image

HP Customer Care

Online Services

For 24-hour access to updated HP all-in-one-specific software, product information, and support
information using an Internet connection, go to the appropriate Web site.

HP LaserJet 3050 all-in-one printer, fax, copier, scanner:

www.hp.com/support/lj3050

HP LaserJet 3052 all-in-one printer, scanner, copier:

www.hp.com/support/lj3052

HP LaserJet 3055 all-in-one printer, fax, copier, scanner:

www.hp.com/support/lj3055

HP LaserJet 3390 all-in-one printer, fax, copier, scanner:

www.hp.com/support/lj3390

HP LaserJet 3392 all-in-one printer, fax, copier, scanner:

www.hp.com/support/lj3392

Go to

www.hp.com/support/net_printing

for information about the HP Jetdirect external print server.

HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for
desktop computing and printing products. Go to

http://instantsupport.hp.com

.

Telephone support

HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the all-in-one, or visit

www.hp.com

and click Contact

HP. Before calling HP, have the following information ready: the product name and serial number,
the date of purchase, and a description of the problem.

HP direct ordering for accessories or supplies

United States:

www.hp.com/sbso/product/supplies

.

Canada:

www.hp.ca/catalog/supplies

Europe:

www.hp.com/supplies

Asia-Pacific:

www.hp.com/paper/

To order genuine HP parts or accessories, go to the HP Parts Store at

www.hp.com/buy/parts

(U.S.

and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Outside the United States and Canada, call the customer support number for your country/region.
See the flyer that shipped in the box with the all-in-one.

HP service agreements

374

Appendix B Service and support

ENWW

background image

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).

HP service information

HP's customer self-repair programs offer our North American customers the fastest service under
either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so
that you can replace them. Using this program, you can replace parts at your own convenience.

Customer self-repair

The HP ToolboxFX

To check the all-in-one status and settings and view troubleshooting information and online
documentation, use the HP ToolboxFX. You must have performed a complete software installation in
order to use the HP ToolboxFX. See

Software installation

.

HP support and information for Macintosh computers

Go to

www.hp.com/go/macosx

for Macintosh OS X support information and HP subscription service

for driver updates.

Go to

www.hp.com/go/mac-connect

for products that are designed specifically for the Macintosh user.